General Questions


We ensure that each toy complies with the ISO8124 Safety of Toys 1-3 standards by getting each item tested in certified laboratories. Click here for more information on the content of the safety tests.



Which kit should I start with?

You can use the age suggestions as a general guideline, but to get the best fit, you can also look at the learning objectives of each kit and see which ones your child is currently working towards. If you're still unsure, you can contact us and we'd be happy to help!

Where are your toys designed and made?

Our toys are all designed in Hong Kong in collaboration with Tutor Time International Nursery and Kindergarten, along with experts in child development, children’s therapists, and doctors. They are made in Hong Kong and China, where we work closely with factories that adhere to our quality, safety, and sustainability standards.

Can I clean or wash the products?

Wipe these with a damp cloth and avoid using alcohol based products.

Use cold water to gently wash and air dry. Remove any attachments if possible before washing.

Gently rinse with soap and water as needed.

Orders, Shipping and Returns

How do I apply a discount code or coupon?

If you have received a discount code or coupon, you can apply it to your order by inputting the code at checkout. Learning Time reserves the right to terminate or revoke a discount code or coupon at any time and for any reason. If you have any questions regarding applying a discount, please contact us here.

When will my order arrive?

Orders from Hong Kong, Macau, Taiwan and Singapore typically ships within 1-2 business days and arrive 4-5 business days after the order is placed. Shipping time for international orders will vary depending on the country.

Do you offer international shipping?

We currently offer free ship to Hong Kong, Macau, Taiwan and Singapore for orders $300 HKD and above. For more inquiries please contact us here.

Referral Program

Frequently asked question

Use this text to answer questions in as much detail as possible for your customers.

Frequently asked question

Use this text to answer questions in as much detail as possible for your customers.

Can't find what you're looking for?

Send us an email at or Whatsapp us at 53119989. Be sure to include your order number if you have one.